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Privacy Policy

Information on the processing of personal data pursuant to Articles 13 and 14 of EU Reg. n. 679/2016

Jenia Software collects and uses your personal data when you browse or use the online services on

By personal data we mean any information that can be used to identify an individual.

The purpose of this policy is to provide you with a clear and detailed explanation of how, when and why we collect and use personal data, and it is designed to give you a simple and transparent explanation of our data protection policy, as well as to show you how to effectively exercise your rights. 

This information refers only to the data processed by Jenia Software through this website and does not concern other websites, platforms or social network pages that may be reached through links on this website: in these cases, you should always refer to the information available on the respective pages.

This information may be subject to changes and variations over time, so we invite you to regularly consult this page to be updated on the processing of personal data carried out by Jenia Software.



  1. Who is the Data Controller?

  2. When do you collect my data?

  3. What data do you process?

  4. Do I have to provide you with my data?

  5. For what purpose do you use my data?

  6. For which further purposes may you use my data?

  7. With whom will you share my data?

  8. How will you process my data?

  9. Will my data be processed outside Europe?

  10. How long will you keep my data?

  11. Links to third party sites and social networks

  12. What are my rights and how can I protect my privacy?

  13. Can I lodge a complaint?

  14. Possible changes

1. Who is the Data Controller?

Jenia Software, P.I. 03279411205, is the Data Controller, as it determines the means and purposes of the processing of personal data involved in the use of this website; for further information, please use these contact details:

2. When do you collect my data?

Jenia Software will collect information directly provided by you:

  • when you access and navigate the site;

  • when you send questions or ask for advice through the dedicated contacts;

  • when you sign up for our newsletter.

3. What kind of data do you process?

When you browse or use the services on the Jenia Software website (using cookies or other tracking devices, as explained in our Cookie Policy), the following types of data may be processed:

  • Identification data: first name, last name;

  • Contact data: e-mail address, social channels.

However, if you do not provide consent via the dedicated banner, the following information will always be collected only in aggregate form that does not allow us to trace it back to you:

  • Site Usage Data: information about how you use our website, including time spent on the page, click-throughs, download errors, traffic, communication data and the resources you access;

  • Technical Data: IP address, browser type, hardware type and number, network identity and software, device information, location and time zone setting, operating system and system configuration.

4. Do I have to provide tou with my data?

The provision and processing of data is compulsory in relation to the purposes described below.

You can browse our website without providing any information (with the exception of navigation data collected by technical cookies, collected and stored as described in the Cookie policy).
Instead, if you choose to contact us, some data will necessarily be collected and used in order to carry out your requests: it will always be clear which data are requested and we will not collect any further information without your consent.

5. For what purpose do you use my data?

When you browse or use the online services on, the following kinds of data may be processed:

     a) Navigation data

Some personal data whose transmission is implicit in the navigation on this website are acquired by the computer systems that allow its proper functioning, including but not limited to data traffic and concerning the location, weblog and other data regarding the resources you access through your device. Although this information is not collected to be associated with identified data subjects, it could allow users to be identified – by its very nature and through processing and association with data held by third parties. For example, navigation data include IP addresses or domain names of computers used by users who connect to the Site, the addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response given by the server and other parameters relating to the operating system and browser used.

  • Purpose of the processing: allow you to browse the website safely and correctly;

  • Legal basis for the processing: the legitimate interest of Jenia Software in the proper functioning of the site and the safety of navigation, regularly balanced with the rights of the person concerned (art. 6, paragraph 1, lett. f, GDPR).

     b) Information requests through the contact sections

You can contact us using the contact details given on the site, to request information or assistance, also regarding individual services; this entails the subsequent acquisition of the data you have communicated to us (name, surname, e-mail address such as the company you belong to, nationality and whatever is stated in the text of the communication) and that you authorizes us to send you any reply communications using the contact details you provided at the time of the request.

  • Purpose of processing: ensure adequate support in relation to your needs and to respond to your requests;

  • Legal basis for the processing: the provision of the service you have requested (art. 6, paragraph 1, lett. b, GDPR).

     c) Newsletter

The Jenia Software newsletter is sent by e-mail to those who explicitly request it by filling in the dedicated form on the website, providing with their e-mail address and authorising Jenia Software to process their personal data for the aforementioned purpose. The service is provided only after the explicit and unequivocal manifestation of consent by the user (issued by checking the dedicated box on the Site). The provision of data is compulsory only for the purpose of receiving the newsletter and any refusal will make it impossible to use this service, without further consequences.
The newsletter service is provided through the Mailchimp platform, of the company The Rocket Science Group LLC, based in the State of Georgia in the United States of America: for further information please read the Privacy policy available here:
As Mailchimp’s head office is located in the USA, if you decide to activate the newsletter service you should be aware that your data may be transferred outside the European territory for this processing. Mailchimp applies various measures to ensure that such data transfers are secure and in compliance with European requirements (of the GDPR, in particular): more information on the subject is available here:, or by contacting the Data Controller or the Data Protection Officer of Mailchimp at:
In order to stop receiving the newsletter you will simply have to select the unsubscribe link at the end of each email or send a specific request to The unsubscription is handled in a partially automated manner, so that further newsletters may be received after this request – however no later than 72 hours after the request for unsubscription – the sending of which was planned before the request for unsubscription was received.

  • Purposes of processing: send you via email communications regarding Jenia Software products and services, news and updates on related topics, as well as offers and promotions reserved for subscribers to the service;

  • Legal basis of the processing: the consent of the data subject (Art. 6, para. 1, lett. a, GDPR).

     d) Cookie

What are cookies? A cookie is a small text file that stores brief information about your browsing on a particular website and is installed on your device when you log in. Each cookie contains various data (e.g., the name of the server it comes from, a numeric identifier, etc.), may remain on your system for the duration of a session (until you close your browser) or for long periods, and may contain a unique identifier.
When you visit the site again, they will be forwarded to the site that generated them (first party cookies) or to those provided by third parties able to recognize them (third party cookies).
Jenia Software wishes to reassure you about the security of the cookies on its website: they do not damage your device in any way, but they will allow you to navigate more quickly, offering you a better experience.
What are they used for? Cookies are used for different purposes depending on their type: some are strictly necessary for the proper functioning of a Website (technical cookies), while others optimize performance to provide a better user experience or allow you to acquire statistics on the use of the Site, such as analytics cookies, or allow you to view personalized advertising, such as profiling cookies.

The Jenia Software website may use both cookies that do not require your consent for installation (such as technical cookies) and cookies that require your prior consent to be used (such as analytical cookies). This information is reported in the banner displayed at the opening of the Site and in the cookie settings panel, which is always available on the Site.

On Jenia Software ’s website can be activated:

          a. Technical cookies (which do NOT require your consent):

These are cookies that are necessary for the operation of the site and allow you to access its functions (so-called navigation cookies) or authenticate yourself in the session.
There is also the use of functional cookies, which allow you to store your preferences and settings, thereby improving your browsing experience on the site.

To ensure their functionality, as a rule, these cookies are not deleted when you close the browser, however, have a fixed duration (usually up to a maximum of 2 years) and after this period is automatically deactivated. These cookies and the data they collect will in no way be used for any further purposes.
The installation of technical cookies occurs automatically after accessing the site or to activate certain features (e.g. by selecting the “remember me” option). You can always decide to disable them at any time by changing the settings of your browser: in this case, you may, however, experience some problems viewing the site.

  • Purpose of the processing: to ensure the proper functioning and security of the site;

  • Legal basis of the processing: the legitimate interest of Jenia Software in the proper functioning of the site and the safety of navigation, regularly balanced with the rights of the data subject (art. 6, paragraph 1, lett. f, GDPR).

          b. Anonymized analytical cookies (which could require your consent)

These cookies keep track of the choices made on the site and data relating to the online navigation of users (for example, pages viewed, time spent on a page, etc.), in order to perform statistical analysis, in an anonymous and aggregate form. These tools can be used only after the expression of the user’s consent.
An exception to this rule is only in the event that the following circumstances occur:

  1. the IP address has been duly anonymized;

  2. the information obtained with analytical cookies refer to a single computer resource (site, app, etc..) and are used only in an anonymous and aggregate form;

  3. the cookie provider does not combine the information with other processing and does not pass it on to third parties. If these requirements are met, the complete anonymization of the data collected is guaranteed and also the cookies falling into this category can be activated without the need for user consent, precisely because the data processed cannot be linked to any identifiable user.

  • Purpose of the processing: to have statistics relating to the behaviour of users on the Site, based on aggregated and anonymized data.

  • Legal basis: as appropriate:

    • the legitimate interest of Jenia Software in optimizing the performance of the Site and improving the services provided through the Site, regularly balanced with the rights of the data subject (art. 6, paragraph 1, lett. f, GDPR);

    • the user’s consent (art. 6, paragraph 1, lett. a, GDPR), freely given and revocable at any time, through the cookies banner or by following the instructions below and in the Cookie Policy.


          d. Profiling and Marketing Cookies (requiring your CONSENT):

This site also uses profiling and third-party cookies, the installation of which is subject to your prior consent given through the banner or managed at any time through the Cookie Policy.
Profiling cookies can include various categories, including advertising profiling cookies, retargeting cookies, or social media cookies.

  • Advertising profiling cookies: create a user profile that allows you to display advertising content in line with the preferences expressed while browsing the site;

  • Retargeting cookies: are created to send you advertising content related to the products you have purchased or viewed on the site and towards which you have shown interest;

  • Social cookies: this site provides for the installation of cookies related to social network plugins. These cookies are managed directly by third parties and allow the display of advertising messages in line with your preferences.

When you access the Site, through a specific banner you will be informed about the presence of profiling and retargeting cookies, and through it, you can consent or not to their installation, possibly selecting the individual cookies you want to install.
At any time, you can revoke the consent previously given, without affecting the possibility of visiting the site and enjoying its content.
The installation of profiling, retargeting, analytical, and social cookies, including any other activity related to them, is managed through third-party services. For more information and to activate or deactivate these cookies, you can access the information provided directly by the third-party companies: the relevant list is available in our Cookie Policy.
The user is informed both through the brief information (banner displayed until consent is given or denied) and through our Cookie Policy, which we invite you to read carefully for all other information about the cookies used on the site and for information on their deactivation.

  • Purpose pursued: to analyze the user's browsing behavior to present personalized advertising;

  • Legal basis of the processing: the user's consent (Art. 6, paragraph 1, letter a, GDPR), freely given and revocable at any time, through the cookie banner or following the instructions provided below and in the Cookie Policy.

          d. Social widgets

These cookies keep track of the choices made on the site and data relating to the online navigation of users (for example, pages viewed, time spent on a page, etc.), in order to perform statistical analysis, in an anonymous and aggregate form. These tools can be used only after the There are some buttons on the website that redirect the user to the Controller’s profiles on social networks. Only after clicking on these buttons, some cookies may be activated for marketing and profiling purposes by the third parties that manage those social networks. The Site Owner does not directly manage these tools, but informs you of the possibility that, by using the Site’s functionalities, they may be activated. For more information, including on how to disable these cookies, we invite you to read the social networks’ privacy policies:


Disabling via browser

We would like to point out that from the website  it is possible not only to acquire further information on cookies, but also to check the installation of numerous cookies on your browser/device and, where supported, also to disable them.

Commonly used browsers (e.g., Internet Explorer, Firefox, Chrome, Safari) also accept cookies by default, but this setting can be changed by the user at any time. This applies to both PCs and mobile devices such as tablets and smartphones: it is a generally and widely supported feature.

Therefore, cookies can easily be deactivated or disabled by accessing the options or preferences of the browser used and generally only third party cookies can be blocked; in general, these options will only take effect for that browser and on that device, unless options are active to unify preferences on different devices. Specific instructions can be found on the options or help page of the browser itself. Disabling technical cookies, however, may affect the full and/or proper functioning of various sites, including this Site.

  • As a general rule, the browsers used today

  • offer a “Do not track” option, which is supported by some (but not all) websites. As a result, some websites may no longer collect certain browsing data;

  • offer the option of anonymous or incognito surfing: in this way no data will be collected in the browser and no browsing history will be saved, but browsing data will still be acquired by the operator of the website visited;

  • allow the deletion of all or part of the stored cookies, but on a new visit to a website they are usually installed if this possibility is not blocked.

We indicate the links to the support pages of the most popular browsers (with instructions on how to disable cookies on these browsers):

6. For what further purposes can you use my data?

Your personal data may also be used in order to:

a) comply with legal obligations and requests from public or governmental authorities;
b) manage any disputes or litigation and therefore defend the rights of Jenia Software  both in and out of court.

In such cases, the legal bases of the treatment will be:

  • for point a), the fulfilment of a legal obligation (art. 6, paragraph 1, letter c, GDPR);

  • for point b), the legitimate interest of the Data Controller in the protection of its rights, provided that it is adequately balanced, from time to time, with the rights of the data subject (art. 6, paragraph 1, lett. f, GDPR).

7. With whom will you share my data?

In compliance with the purposes indicated in the previous section, the staff of Jenia Software may be assigned to process your data in order to provide you with the services, information or support requested.

Therefore, access to your personal data will be expressly authorised by the Data Controller, who, should it be necessary, may appoint the parties to whom he or she turns for the provision of services and for activities falling within his or her competence as Data Processors in accordance with articles 28 and 29 of the GDPR. In this regard, we specify that the list of suppliers of cookies is available in the Cookie Policy.

We would also like to remind you that the list of those responsible for data processing is available from the Data Controller, from whom you can request it using the contact details given above. The user’s data will in no case be transferred to third parties except in the case in which the nature of the services rendered requires it, or in the case in which, by virtue of a legal obligation or in the presence of its legitimate interest, the Data Controller needs to communicate them to the competent jurisdictional or control authorities.

8. How will you process my data?

The personal data we collect through the Site will be processed in a computerized form only by individuals expressly authorized by the Data Controller, whom the latter uses for the pursuit of processing activities, designating them, when necessary, as data processors. The operations will also be carried out with partially automated methods, in any case in compliance with legal provisions, and capable of ensuring the confidentiality, security, and accuracy of the data, as well as the limitation and relevance of the data with respect to the purposes pursued. The data communicated may be subject to administrative and institutional checks by the Authorities and the Entities/Companies appointed. The data will be stored for the time necessary for the purposes of the Site, except for the retention of only the information necessary for the Owner to demonstrate the correct execution of the procedures and compliance with the obligations provided by law. Jenia will adopt the indispensable technical and organizational measures to prevent the loss, illicit or incorrect use of data, as well as to prevent any form of unauthorized access by third parties; Jenia will ensure the security of your personal data, limiting the number of subjects who will be allowed access to the servers or databases and setting up protection systems aimed at reducing the risk of cyber attacks.

Are my data processed outside the European area? The data processed by Jenia Software are hosted on servers located in Italy and Europe provided by the company, Inc. and Amazon AWS.

However, some service providers (for example, Mailchimp for the newsletter service) are based in non-European countries, specifically in the United States. In these cases, personal data may also be transferred to servers located in the United States, considered by the European Regulatory Authorities as a country that does not offer guarantees equivalent to those provided by the GDPR for the protection of personal data.


Therefore, all necessary precautions will be taken to ensure the best possible protection of personal data by basing such transfer:

       a) on adequacy decisions of the third countries recipients expressed by the European Commission;

       b) on adequate guarantees expressed by the third-party recipient pursuant to Article 46 of the Regulation;

     c) on the adoption of binding corporate rules, so-called Corporate binding rules, and, in particular, by setting up technical and IT security measures that protect personal data and the rights of the data subjects as best as possible, as provided by the GDPR and European legislation.

9. Are my data processed outside Europe?

The data processed by Jenia Software reside in servers located in Italy, supplied by VH Hosting Solution s.r.l. Unipersonale, P.IVA IT066439660827, with registered office in via Principe di Belmnte, 93, Palermo. However, some providers of cookie services may be based in non-European countries, as indicated in the Cookie Policy. In these cases, the processed data will usually reside in servers located in the European territory, but in some cases there may be a communication of some data to the headquarters of the provider. In these cases, personal data will still be processed in compliance with European legislation. The transfer of data, in particular, will only take place in compliance with the provisions of Articles 45 et seq. of the GDPR. Therefore, all necessary precautions will be taken in order to ensure the most complete protection of personal data basing such transfer: a) on adequacy decisions of the third country recipients expressed by the European Commission; b) on adequate guarantees expressed by the third party recipient pursuant to art. 46 of the Regulation; c) on the adoption of corporate binding rules.

10. How long will you keep my data?

Jenia Software will process your personal data for the time reasonably necessary to achieve only the purposes listed above, which can be consulted in the “What data will you process?” section, or for the conservation periods envisaged by sector regulations: for example, data relating to purchases made will be kept for the period envisaged by tax and fiscal laws and indicatively for a period of 10 years.
Furthermore, for the terms of deletion of data processed through cookies you can find information in our Cookie Policy.
At the end of the retention period, your personal data will be deleted or irreversibly anonymized.

11. Links to third party websites and social networks

The Website may contain links to and from the websites of our partners, as well as to advertisers and social networks. Please note that the Data Controller does not assume any responsibility for personal data that may be collected through these sites and for the use of their services and that, if the user follows a link to any of these websites, he is invited to consult their Privacy policy.

12. What are my rights and how can I protect my privacy?

In relation to your personal data and in accordance with the GDPR, Jenia Software  informs you that you have the right to request:

  • access to your data;

  • the modification and rectification of any errors in our databases relating to your data;

  • The cancellation of your data if they are held in the absence of the legal prerequisites;

  • the limitation of the processing of your data;

  • opposition to the processing of your data;

  • the portability of your data.

Any templates and more information are also available here:

In the following table we explain in detail how to exercise your rights:


Your Right


How to exercise it ?

you can ask:

a confirmation about a processing on your personal data;
– to have a copy of your personal data;
– to have further information about your personal data that you cannot find in this privacy notice.


You can ask for the rectification of incorrect or incomplete personal data.
Before rectification the data, we will verify the accuracy of the information in our archives.


You can ask for the erasure of your personal data, in the following cases:

– the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
– the data subject withdraws consent on which the processing is based.
– there are no legitimate grounds for the processing;
the personal data must be erased for compliance with a legal obligation in Union or Member State law to which Jenia Software  is subject.

Restriction of processing

You can ask for the restriction of processing, in the following cases:

– the accuracy of the personal data has already been contested;
– the personal data are no longer needed for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;

After you have asked for the restriction, the data can be still used if:

– there is your consent to it;
– it appears necessary to exercise or defend from a legal claim;
– for the protection of the rights of another natural or legal person involved in the data processing. 


You can ask for a copy of your personal data in a structured, commonly used and machine-readable format.


You can object at any time to the processing of personal data concerning you when:

– they are based on the pursuing of a legitimate interest pursued by the controller;
– your personal data are processed for direct marketing purposes, including profiling to the extent that it is related to such direct marketing.

When you object:

– to processing for direct marketing purposes, your personal data will no longer be processed for such purposes;
– in case of legitimate interest of the data controller, the processing may continue only if he demonstrates compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
It is possible to exercise the right of object also by automated means using technical specifications, such as those you can find on your personal account and in the e-mails, you may receive (link for cancellation).

13. Can I lodge a complaint?

You have the right to lodge a complaint to a supervisory authority, if you think that Jenia Software ’ personal data processing is not compliant to GDPR or any other national law.

In Italy, the competent authority is Garante per la protezione dei dati personali, whose contact are accessible at the following page:

Further information and a template to lodge a complaint are here:

Finally, in case there are the conditions of articles 78 e 79 GDPR, you have the right to an effective judicial remedy at the competent court.

14. Possible changes of this Privacy Policy

The information we are providing you with can now be modified over time, when processing activities change, the data collected or when there are legislative or regulatory changes, or in the event of technological developments. We therefore advise you to periodically consult this Privacy and cookie policy always updated on this page.

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